About Mac Support

Karelle is my MacAngel! She has developed systems for my business that help me keep track of my inventory and shipments. And she has taught me to manage those systems myself.

“Karelle [the owner of Best Mac Solutions] is an invaluable asset to any business using Macs.”

The first time I called, completely panicked because I couldn’t print, she helped me fix my problem, in less than 10 minutes, ON THE PHONE!

In our 6 years of association, I have handed her [Karelle] some real [support] doozies. In every case, she has come through. She just doesn’t give up until she finds the answer.

Karelle took my call late on Friday. Saturday afternoon she came to my house and spotted the cause of my problem within seconds of walking into my office. In under an hour she fixed a problem that AppleCare hadn’t been able to fix in 3 phone calls totalling more than 4 hours. She made it look easy!

Karelle saw me through four computer set-ups over nine years, and as the technology, the information, and my needs, knowledge and skills developed, she kept me at the front edge of what I needed to know and do. My experience was that Karelle would stay with a project or a problem or an issue, until she figured it out. She took it as a professional point-of-pride, and a personal challenge, to find the answer and fix it, and deliver the goods. She would make herself available when needed, when the problem demanded it. If everybody had the same work ethic as Karelle this world would work just fine. Working with Karelle Scharff is not for the faint-hearted. You need to know what you want, or she will tell you – in no uncertain terms. There were many times when I would just sit back in silent wonder and watch as she and the computer went into full-scale dialog, which was usually not quiet or demure, until the job got done. Karelle has such a profound and deep understanding of what is going on with, and within, computers because she grew up as a young girl being taught how to program, using punch cards, by her father. In terms of hardware and equipment she can tell you were to go to get just what you need, the best and the cheapest, then hook it all up, show you how to turn it on, and teach you to drive it to wherever you want to go. One of the things I miss most about leaving the US is working with Karelle. She was always there to deliver the goods, and she made it fun. Indeed we still skype and are working together on projects, 5,000 miles apart, because I have not found anybody who comes close to doing what she does. Karelle Scharff makes all the agony of computers and computing fun. It is not often that a computer consultant and engineer is also a visual artist, but Karelle’s background in photography, as an artist and a teacher, also allows her to create effective designs and websites.

You talk about patience! I must be the biggest computer klutz in the known universe but Karelle has always patiently walked me through procedures, step by step, with me at the controls, until I get it.

So bless you for making the important stuff intelligible, and the mundane transparent. I also appreciate you making this affordable so very much.